. Harvard Business School’s Working Knowledge on .

…think clarity, relevance, sincerity, concision and transparency.

…always budget enough time for at least two editing passes. There is a lot less pressure to get it right the first time when you know you’ll have another crack at it.

…I highly recommend ) to compose and edit my emails. By never letting the text into my email client until it’s fully baked, I remove the temptation to just dash something off without reading and editing it, and I prevent myself from unleashing a nuclear flame while upset.

This has saved me from sending out a few messages I’d have regretted.

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