Thursday, March 24, 2005

A Contact Us link on *Every Web Page*?? Oh, the gall! The automated response to my earlier message from TechRepublic's contact page had this to say: If you need more immediate information or assistance, please review our Frequently Asked Questions (FAQ's) section provided on our Contact Us page, [URL], found at the bottom of every TechRepublic Web page. Is it really? At the bottom of every web page? I couldn't find it. I searched the text for the word "contact." No such luck. Now, to be fair, there was a Help link. But is Help the same as Contact Us? Not in my mind. Maybe in the monster content management system they use, someone forgot to add that one. Small thing, right? Wrong.

Item 522, Permalink [] posted 11:42:29 AM   comment []         Google It!      Categories:  » Rants and Criticism «

TechRepublic fails to unsubscribe Here's a quick excerpt of the feedback message that I posted to TechRepublic after their unsubscribe process failed about 10 times: I have tried about 8-10 times to unsubscribe from your mailings, but each time, I still receive mail. I even tried changing my email on my account to a special alias on my server so I could bounce the email. I am still receiving email at my old address from you after multiple attempts and techniques to *unsubscribe*. Your unsubscribe *does not work*. I am totally frustrated with all of the hassle from TechRepublic. I even tried to find your contact link, and all I found was FAQ after FAQ. Finally, I found a *tiny* contact link at the bottom of a FAQ. I know you want to cut down on personal contact overhead, but this is ridiculous. You should really make it easier to find a way to contact you. Don't hide it! My goal was to switch all of my email newsletters to RSS feeds. But for some reason, I can't unsubscribe from your email. Please remove me from your mailing list--all of them. And while you are at it, please deactivate/delete my account. We'll see if I get any kind of personal response.

Item 521, Permalink [] posted 10:58:24 AM   comment []         Google It!      Categories:  » Rants and Criticism «